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Everything in our shop is made to order. Our current TAT is 2-3 weeks + delivery time!

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FAQs

Have questions? We have answers.

Orders

What's TAT? How long will it take me to get my order?

Our current TAT (turnaround time) is 2-3 weeks plus shipping.

That means, it takes us 2-3 weeks to make your order and get it ready for shipment.

For example- if you were to order on April 1st, the last day for us to ship your order would be April 22nd.

Shipping would then take approximately 2-5 business days (USA), depending on the shipping method you select at checkout.

*If your order is within the 2-3 week turnaround time window, please refrain from sending us emails asking about the status/when your order will be shipped. These type of emails take away time from us working on orders. We promise you will receive an email notification when your order has shipped.*

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located on each product page.

You can also find our detailed size chart by clicking here.

What are the care instructions for the t-shirts and crewnecks?

Wash inside out with cold water. Tumble dry low. Do not iron directly on designs. Do not bleach.

For items that are embroidered- hang to dry ONLY!

*We are not responsible for damages caused by consumer error! (i.e - dye transfers, pen ink, garment shrinkage, etc.)*

Can I cancel my order?

Depending on the status of your order, it may be possible to cancel the order.

If a sale starts after I place my order, will you refund the difference?

The price paid is the price of the item at the time of your order. For example, example, if the item is in a 10% off sale a week after you order, we do not go back and refund all previous customers that 10% off amount.

I know my order is still within the 2-3 week turnaround, but can I just contact you about the status of my order to see when it will ship?

We highly discourage this.

We are more than happy to assist you with any questions you may have, but if your order is within the 2-3 week turnaround time window, please refrain from sending us emails asking about the status/when your order will be shipped. These type of emails take away time from us working on orders.

We promise you will receive an email notification when your order has shipped.

However- if your order has surpassed the 3 week mark, please contact us immediately! We will respond within 24-48 hours.

Shipping

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located on each product page.

You can also find our detailed size chart by clicking here.

Can I cancel my order?

Depending on the status of your order, it may be possible to cancel the order.

My order did not reach me on time. Can I return it?

Sometimes there are delavs in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly
delayed and shows as unscanned even if it was shipped. We cannot refund or cancel orders if they
did not reach you on time. Please understand, no refunds or returns are accepted for shipping delays.

What if my package is delayed/lost in transit or stolen?

We are not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-all circumstances which are beyond our control. Once we hand your item over to the shipping carrier, it is their responsibility to deliver the item- please contact the shipping carrier directly regarding delays or lost packages.

If you suspect mail, you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

What happens if I accidentally put in the wrong shipping address? What if my item is returned to the sender/seller after it's shipped?

Always double check your shipping address. We are not responsible for items being sent to the wrong address.

If you entered the wrong address, please contact us immediately.

Once your item is marked as "shipped", we cannot change the address. We do not offer refunds when given an incorrect address. If a customer's order is returned to the sender/seller for any reason, the customer is responsible for paying for re-shipment.

Returns

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What is your return policy?

Due to the made-to-order nature of our items we do not accept returns, exchanges or alterations after delivery.

Although rare, if you have received an incorrect item or if your item is damaged, please contact us immediately so we can grant you the exchange of the correct item.

You can contact us via 2 ways:

1. Chat with us by clicking the chat icon at the bottom right corner of our website. (Fastest method)

2. Send us an email at create@bibbidi.co

Include your full name, order #, and the reason why you're reaching out. Please include photos if applicable. We will respond within 24-48 hours.

What if my item doesn't fit after I try it on? Can I return it?

A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size. Sizing issues cannot be refunded or exchanged

Troubleshooting

There's something wrong with my order.

Your satisfaction is of utmost importance to use.

You can contact us via 2 ways:

1. Chat with us by clicking the chat icon at the bottom right corner of our website. (Fastest method)

2. Send us an email at create@bibbidi.co

Include your full name, order #, and the reason why you're reaching out. Please include photos if applicable. We will respond within 24-48 hours.

*If your order is within the 2-3 week turnaround time window, please refrain from sending us emails asking about the status/when your order will be shipped. These type of emails take away time from us working on orders. We promise you will receive an email notification when your order has shipped.*

I received the wrong t-shirt and/or size than what I ordered.

Please contact us immediately so we can send you the correct item.

You can contact us via 2 ways:

1. Chat with us by clicking the chat icon at the bottom right corner of our website. (Fastest method)

2. Send us an email at create@bibbidi.co

Include your full name, order #, and the reason why you're reaching out. Please include photos. We will respond within 24-48 hours.